Refund policy

At Cool Cuts, we strive to ensure our customers are completely satisfied with their purchases. If you need to return an item, our 30-day return policy has you covered. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, please ensure that your item is:

  • In the same condition as when you received it
  • Unworn or unused, with tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start the return process, contact us at Returns@coolcuts.co.uk

Once your return is approved, we will provide you with a Return address and detailed instructions on how to send your package. Items returned without first requesting a return will not be accepted.

For any return-related inquiries, please reach out to us at Returns@coolcuts.co.uk.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at Returns@coolcuts.co.uk.

For any questions regarding our return policy, feel free to reach out to us. Thank you for shopping at Cool Cuts!