Shipping policy

 CoolCuts UK Shipping Policy

Welcome to CoolCuts UK! We strive to provide you with the best online shopping experience. Below you will find our comprehensive shipping policy, designed to answer any questions you may have regarding the delivery of your order.

Domestic Shipping

1. Standard Shipping

  • Cost: £4.99 for orders under £50. Free for orders over £50, unless a promotion is in place
  • Delivery Time: 3-5 business days.

2. Next day Shipping

  • Cost: £7.99
  • Delivery Time: 1-2 business days.

Order Processing

  • Processing Time: Orders are processed the same business day. Order cut off time is 3 pm. During peak seasons or sales, processing times may be extended.
  • Order Confirmation: You will receive an email confirmation once your order is placed, and another notification when your order has been shipped.

Tracking Your Order

  • Tracking Number: Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
  • Tracking Updates: Please allow up to 24 hours for tracking information to be updated.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses or to Northern Ireland
  • Some products may have restrictions due to international regulations and customs policies. In such cases, you will be notified during the checkout process.

Delayed or Lost Packages

  • If your package is delayed or lost, please contact our customer service team at support@coolcutsuk.com. We will work with the carrier to resolve the issue as quickly as possible.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about your shipment, please do not hesitate to contact us: