Shipping policy
Welcome to Cool Cuts. Below is our shipping policy, covering how and when your order is delivered.
Delivery
- Service: Free next-day shipping, sent using express one-day delivery via Amazon UK Logistics.
- Cost: FREE
- Delivery time: 1 business day (order cut-off time is 3 pm).
- Where we deliver: UK mainland only (England, Scotland and Wales, eligible postcodes).
Order processing
- Processing time: Orders are processed the same business day. The order cut-off time is 3 pm.
- Order confirmation: You will receive an email confirmation once your order is placed, and another notification when your order has been shipped.
Tracking your order
- Tracking number: Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. Your parcel is delivered by Amazon UK Logistics, so you can also follow it on the Amazon UK website.
- Tracking updates: Please allow up to 24 hours for tracking information to be updated.
Shipping restrictions
- We do not ship to Northern Ireland, Ireland, P.O. Boxes, military addresses or any international destination.
Delayed or lost packages
- If your package is delayed or lost, please contact our customer service team at info@coolcuts.co.uk. We will work with the carrier to resolve the issue as quickly as possible.
Faulty items
- Shipping is free on faulty items too. If your scissors arrive faulty or develop a manufacturing fault within 12 months, we provide a free prepaid return label and pay for delivery of your replacement. Full details are on our Guarantee & Exchanges page.
Returns and exchanges
- For information on returns and exchanges, please see our Refund policy.
Contact us
If you have any questions or concerns about your shipment, please do not hesitate to contact us:
- Email: info@coolcuts.co.uk
- Customer service hours: Monday to Friday, 10 AM – 4 PM UK time